Intervoice understands the need to protect your investment through long term technical support that is accessible, responsive, and effective. To provide you with this long term technical support and investment protection, Intervoice provides several Customer Service Support organizations including RealCare, Application Consulting, and Edify Product Support.
Online Requests for Support
Customers with RealCare contracts may open a ticket online for non-urgent issues. Opening a trouble ticket online requires registration on this website.
Technical Resources
- Product Patches *
Access patches for Intervoice products. - Product Technical Documentation *
View the latest core product documentation in Acrobat PDF files for Intervoice's products and features. - Intervoice EOL and Obsolescence Policy * (Updated 02/06/2009)
View the Intervoice Enterprise Products life cycle documents in Acrobat PDF files. - Product Release Notes *
Current Product Release Information - Knowledgebase *
View information on reported problems and get details on how to resolve them. - InVision Studio Support
InVision Studio from Intervoice helps developers rapidly implement successful speech-enabled applications with its built-in, icon-based tools that measurably streamline the time and complexity of development, coding and integration of voice solutions. - Operating System Security and Virus protection
Please read this important information regarding Operating System Security and Virus protection for Intervoice systems. - Microsoft Security Update Information
This document identifies the Microsoft Security Updates that have been tested by Intervoice Engineering for Windows 2000 and 2003. - Voice Recording Support
This link provides support information for recording audio files and converting them for use on an Intervoice system using Sound Forge or Vox Studio.
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* Access to online customer service areas of this website is reserved for Intervoice RealCare Customers, Resellers and Distributors.
