Edify Product Customer Support

The Edify Product Support Web Site is designated to provide assistance with your Edify products. Its purpose is to help customers with technical solutions for Edify products. A current maintenance contract is required to obtain access to some areas of this web site.

• Contact Edify Product Support - Find information on how to open a case, request an upgrade to an existing product, or suggest a feature enhancement.

• Frequently Asked Questions - Click here for the Top Technical Tips you should know to be successful with your Edify solution.

• Edify Support Handbook * - This book explains support plans, problem reporting procedures, escalation, etc for your Edify product. View Document.

• Edify Product Documentation * - This page provides the latest product documentation and field notes as well as archives of documentation from previous releases. Search Documents (login required)

• Edify Product Patches * - A patch can be an upgrade (adding increased features), a bug fix, a new hardware driver or an update to address new issues such as security. Most patches are free. A patch can only be applied to the product version indicated in its instructions and on this web site. Typically, a patch can be installed on top of an existing program, but again this will depend on the nature of the patch. Remember to read the instructions before installing a patch. View Patches Here*.

• Tested Configurations - The tested configuration pages are designed to help customers and partners understand available configurations and applications. Applications using the Edify products can be demanding in terms of connectivity to database servers and host computers; these pages describe the configurations that have been tested with each new software release. A configuration not listed here may still work--for example, it may work well only for certain applications--so check with Sales or Edify Product Support to discuss the specifics of your application. (It is usually worthwhile to check with us while planning a significant configuration change because often we can anticipate challenges you might meet.)

• Edify Product Upgrade Request - To Upgrade your EVIP series, please follow these instructions.

• Edify Product Knowledgebase - The Edify Knowledge Base describes known problems with each release. Note that each list is cumulative and includes all problems open on a release. (Some were opened on earlier releases, but are still open).

• Intervoice EOL and Obsolescence Policy - View the Intervoice Enterprise Products life cycle documents in Acrobat PDF files.

• Edify Product Training - Learn from the experts. Visit our training web site for course information and schedules.