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The RealCare Advantage
Delivering World-Class Support

About RealCare

RealCare is Intervoice's highly regarded post-sales technical support operation. Located in Dallas, Texas and Orlando, Florida. Staffed by a team of industry-leading Support Engineers, the RealCare operation offers comprehensive hardware and software support services that span 24 hours a day, seven days a week. These Support Engineers will provide you with immediate product expertise, technical support, troubleshooting, and problem resolution.

RealCare, in conjunction with a third-party field service provider, can quickly dispatch a service technician and replacement parts to your site, 24 hours a day, seven days a week, with on-site response times of four hours for critical situations based on the maintenance package purchased. RealCare technical support is available during the initial system warranty, then through a RealCare Service Agreement, or on a Time and Materials basis.

Live RealCare Technical Support


If any questions or problems should arise regarding the operation or performance of your Intervoice system please contact a Support Engineer at one of the following toll-free numbers. These toll free number provide you with quick access to comprehensive technical support, including system modification and message modification requests.
  • Intervoice Traditional RealCare Products 800-955-4688 or 972-454-8130)
  • BriteVoice Traditional Products 800-376-6600
  • Intervoice Traditional Products Application Consulting 800-214-1130 (Hours are 8:30 to 5:30 CST)

Support requests for low priority issues may be submitted to RealCareTS@intervoice.com Please include the following information:

  • System number of system with problem
  • Description of the problem
  • Error messages
  • Connectivity information (modem number, vpn etc)
  • Phone number into the application.
  • Your contact information

RealCareRemote and RealCare StressTesting Services


These cost-effective and easily implemented services provide "customer peace of mind" by proactively evaluating system readiness, identifying current or potential problems before they severely disrupt customer business. Get the details.

Your System Backup Tapes / CD Storage


Customers that have a current RealCare Support Contract in effect, system back up software can be stored in our Software Library. Send to:
Software Library
RealCare Department
Intervoice, Inc
17811 Waterview Parkway
Dallas, Texas 75252

Please label media with Company Name, System Number and date of backup.



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