RealCare is Intervoice's highly regarded post-sales technical support operation. Located in Dallas, Texas and Orlando, Florida. Staffed by a team of industry-leading Support Engineers, the RealCare operation offers comprehensive hardware and software support services that span 24 hours a day, seven days a week. These Support Engineers will provide you with immediate product expertise, technical support, troubleshooting, and problem resolution.

RealCare, in conjunction with a third-party field service provider, can quickly dispatch a service technician and replacement parts to your site, 24 hours a day, seven days a week, with on-site response times of four hours for critical situations based on the maintenance package purchased. RealCare technical support is available during the initial system warranty, then through a RealCare Service Agreement, or on a Time and Materials basis.

Live RealCare Technical Support Submit an Online Trouble Report or Modification Request

RealCareRemote and RealCare StressTesting Services Your System Backup Tapes/CD Storage

Live RealCare Technical Support
If any questions or problems should arise regarding the operation or performance of your Intervoice system please contact a Support Engineer at one of the following toll-free numbers. These toll free number provide you with quick access to comprehensive technical support.

• Intervoice Traditional RealCare Products 800-955-4688 or 972-454-8130
• BriteVoice Traditional Products 800-376-6600
• Intervoice Traditional Products Application Consulting 800-214-1130 (Hours are 8:30 to 5:30 CST)

Submit an Online Trouble Report or Modification Request
Opening a trouble ticket (US or North America direct) with RealCare requires registration on this website. Please select the type of ticket you would like to open from the menu below. Once selected, you may either login or register if you have not already applied for an account.

Note: Opening a ticket online is for non-urgent issues only.

• Submit a Trouble Report to: Application Consulting*
  (US or North America Direct Customers Only)
  About Application Consulting.

• Submit a Trouble Report to: RealCare*
  (US or North America direct)
  About RealCare Services.

• Submit a Trouble Report to: Traditional Brite Support*
  (US or North America Direct Customers Only)
  About Brite Product Support.

• Submit a Trouble Report to: International Support*
  (International Distributors Only)
  About International Support

• Submit a System Modification Request

• Submit a Message Modification Request

RealCareRemote and RealCare StressTesting Services
These cost-effective and easily implemented services provide "customer peace of mind" by proactively evaluating system readiness, identifying current or potential problems before they severely disrupt customer business. Get the details.

Your System Backup Tapes / CD Storage
Customers that have a current RealCare Support Contract in effect, system back up software can be stored in our Software Library. Send to:

Software Library
RealCare Department
Intervoice, Inc
17811 Waterview Parkway
Dallas, Texas 75252

Please label media with Company Name, System Number and date of backup.

	If you do not have an account please Register Now!*
	Forget your username or password? Email Us.

* Access to online customer service areas of this website is reserved for Intervoice RealCare Customers, Resellers and Distributors.