Site Prep Information

The following list of documents is offered to assist those planning or preparing for installation of an Intervoice system. The information within these documents is intended to give details of the physical and technical requirements for installation of our various systems.

The information in the documents below is intended to supplement that provided by your Intervoice Sales or Project Management contact. If you have not been directed to this Web page with specific instructions on which documents or pages to view, please consult with your Intervoice Sales or Project Management contact, so you can go directly to the appropriate information.

The documents below are copyrighted. Some files are in Adobe Acrobat format that can be viewed using Adobe Acrobat Reader software. See www.adobe.com for more information.

Forward any questions or comments about this Web page to document.feedback@intervoice.com.

Category Document Title Document Number Pdf File Size
(Approx.) 		Description
Introduction Core Documentation Guide 60000021 1,727 KB This document describes the documents available with each product line and explains how to locate the online documentation on a product CD-ROM, the Web, or on the product Help menu.
Hardware Platform Intervoice System Hardware Guide 60001188 2,130 KB This document describes the Intervoice hardware platforms and hardware boards. It also explains how to install the hardware boards, prepare and connect telephone lines, and set up the system licensing.
Hardware Platform Dell Components Quick Reference 60001290 203 KB This quick reference card provides a reference for site preparation and installation of the Dell servers that can be used to build an Intervoice system.
Hardware Platform Hewlett-Packard Components Quick Reference 60001191 78 KB This quick reference card provides a reference for site preparation and installation of the Hewlett-Packard (HP) servers that can be used to build an Intervoice system.
Hardware Platform IBM Components Quick Reference 60001291 144 KB This quick reference card provides a reference for site preparation and installation of the IBM servers that can be used to build an Intervoice system.
Hardware Rack Intervoice Global Rack Site Preparation and Installation 60001308 480 KB This document describes the site space, environmental, and power requirements that must be met before the Intervoice Global Rack can be installed. It also explains how to install and maintain the Intervoice Global Rack and its components.
Hardware Rack Intervoice Optima Rack Site Preparation Guide 60000834 338 KB This document describes the site space, environmental, and power requirements that must be met before the Intervoice Optima Rack can be installed. (This rack was formerly called the Omvia Media Server rack or Optima 5U.)
Hardware Rack Intervoice Optima Rack Installation and Maintenance Guide 60000835 1,633 KB This document explains how to install and maintain the Intervoice Optima Rack and its components. (This rack was formerly called the Omvia Media Server rack or Optima 5U.)
Hardware Rack Intervoice Optima Rack Quick Reference 60001158 101 KB This quick reference card provides an overview of site preparation, unpacking, installation, and maintenance for the Intervoice Optima Rack.
CPU Board CPU Board Installation Guide 60000803 10,660 KB This document explains how to remove, install, and configure CPU boards in the system.
Master Console II Master Console II Installation and Operations Guide 60000801 2,834 KB This document explains how to install and operate the Master Console II to view and control up to 256 systems from a single monitor, keyboard, and mouse. The Master Console II is available as an 8-channel unit and a 16-channel unit.
RAID RAID Controller Installation Guide 60001075 436 KB This document explains how to install and configure a RAID Controller in a system running InterSoft version 2.3. It also explains where to locate additional information about the RAID Controller.
RJ-45 Rack Mount Kit Assembling the RJ-45 Rack Mount Panel Kit 60001002 1,189 KB This document describes the packaging and assembly information for the RJ-45 panel rack mount kit.
Regulatory Regulatory Compliance Guide 60001016 115 KB This document provides information about the regulation, certification, and safety registration of various hardware components. This document describes UL standards and safety certifications for ISA and PCI equipment in the United States, Canada, and all other countries.
Regulatory Declaration of Conformity 60001017 47 KB This document provides a list of Intervoice models, circuit packs, and assemblies that conform to European Union (EU) safety and electromagnetic compatibility standards.

Archive Documents
Omvia Media Server M100 Omvia Media Server M100 Installation Guide 60001024 1,215 KB This document explains how to install the Omvia Media Server M100 (formerly the 1U Feature Server) in a Omvia Media Server rack. It also specifies where to locate additional information about the Omvia Media Server M100.

Omvia Media Server M200

Omvia Media Server M200 Site Preparation Guide

60001132

816 KB

This document provides guidelines for preparing the site before the Omvia Media Server M200 (formerly the ISS 500) is installed. Also lists the environmental, electrical, and space requirements for the M200 and explains how to prepare the telephone lines.

Omvia Media Server M200

Omvia Media Server M200 Installation and Maintenance Guide

60001133

1,055 KB

This document provides guidelines for preparing an operating environment for a Omvia Media Server M200 (formerly the ISS 500). This document also explains how to connect components and telephone lines, and perform system maintenance.
Omvia Media Server M200 Omvia Media Server M200 Quick Reference 60001157 1,534 KB This quick reference card displays information about preparing and installing the Omvia Media Server M200 platform (formerly the ISS 500) as well as connecting telephone lines, cable requirements, and pin designations.
Omvia Media Server M500 Omvia Media Server M500 Site Preparation Guide 60001003 468 KB This document provides guidelines for preparing the site before the Omvia Media Server M500 (formerly the TRM 520) is installed. Provides site requirements for the M500 and explains how to prepare the telephone lines.
Omvia Media Server M500 Omvia Media Server M500 Installation and Maintenance Guide 60001004 1,994 KB This document provides guidelines for preparing an operating environment for a Omvia Media Server M500 (formerly the TRM 520). This document also explains how to connect components and telephone lines, and perform system maintenance.
Omvia Media Server M500 Omvia Media Server M500 Quick Reference 60001159 116 KB This quick reference card displays information about the system components, site preparation responsibilities, and installation of the Omvia Media Server M500 (formerly the TRM 520) as well as preparation and connection of analog and digital telephone lines.
TRM 510 Site Preparation for the TRMs (TRM 510) 60001003 1,021 KB This document provides guidelines for preparing the site before installing the TRM 510. It lists site preparation responsibilities and describes the environmental, power, and space requirements that must be met at the site. NOTE: This is an archive copy of this document to provide information for the TRM 510. This is the final documentation release for the TRM 510. NOTE: The latest information for the TRM 520 is available in the 3rd edition of this document, titled Omvia Media Server M500 Installation and Maintenance Guide.
TRM 510 Installation and Maintenance Guide for the TRMs (TRM 510) 60001004 8,153 KB This document provides guidelines for preparing an operating environment for the TRM 510. This document also explains how to connect components and telephone lines, and perform system maintenance. NOTE: This is an archive copy of this document to provide information for the TRM 510. This is the final documentation release for the TRM 510. NOTE: The latest information for the TRM 520 is available in the 3rd edition of this document, titled Omvia Media Server M500 Installation and Maintenance Guide.
FoneRac-520 Site Preparation for the FoneRac-520 60001027 1,024 KB This document provides guidelines for preparing the site before installing the FoneRac-520. It lists site preparation responsibilities and describes the environmental, power, and space requirements that must be met at the site.
FoneRac-520 Installation and Maintenance Guide for the FoneRac-520 60001026 8,165 KB This document provides guidelines for preparing an operating environment for the FoneRac-520. This document also explains how to connect components and telephone lines, and perform system maintenance.

ISS 500

 Site Preparation for the ISS 500

60000293

890 KB

This document provides guidelines for preparing the site before installing the ISS 500. It lists site preparation responsibilities and describes the environmental, power, and space requirements that must be met at the site.

ISS 500 Installation and Maintenance Guide for the ISS 500 60000755 7,658 KB This document provides guidelines for preparing an operating environment for the ISS 500. This document also explains how to connect components and telephone lines, and perform system maintenance.
ISA, ISS 500, TRM System Hardware Guide (ISA) 60000256 3,700 KB This document provides a guideline for installing and maintaining hardware boards in an ISS 500, FT-520, and TRM 510 system. It provides a description and specific information for each board.
PCI, ISS 500, TRM System Hardware Guide (PCI) 60000804 11,098 KB This document provides a guideline for installing and maintaining hardware boards in an ISS 500 and TRM. It provides a description and specific information for each board.